Política de reembolso

Refund Policy

Last updated: June 16, 2026

Originals is operated by ASMS ECOMMERCE LTD. This Refund Policy explains how returns, refunds and exchanges are handled for purchases made through our store.

Returns

You may request a return within 30 days after receiving your order. To be eligible for a return, the item must be unused, unworn, unwashed, in the same condition in which you received it and, where applicable, in its original packaging with tags attached.

To start a return, contact us at contact@originalsbrandsales.com. Please include your order number, the item you wish to return and the reason for your request. Items sent back without first contacting us may not be accepted.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible with photos and your order number so we can assess the issue and make it right.

Items that cannot be returned

Certain items may not be eligible for return, including items that have been worn, washed, used, damaged after delivery, altered, returned without original packaging, gift cards, downloadable products and items that cannot be returned for hygiene, safety or legal reasons. If you have questions about a specific item, contact us before sending it back.

Exchanges

The fastest way to receive a different item, size or colour is to return the item you have and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional time to process and post the refund.

Return shipping

Unless the item is defective, damaged or incorrect, return shipping costs may be the customer's responsibility. Original shipping costs may be non-refundable unless required by applicable law.

UK and consumer rights

Nothing in this Refund Policy limits any statutory rights you may have under applicable consumer law.

Contact

Originals is operated by ASMS ECOMMERCE LTD.
Email: contact@originalsbrandsales.com
Store address: C. Juan Ramón Jiménez, 3, 28232 Las Rozas de Madrid, Madrid, España
Customer service: Monday to Friday, 8:00 am to 6:00 pm.
Company number: 16867111